Position title


At the Healthcare Management Trust we are committed to delivering the highest quality healthcare and understand that our well-trained, passionate team of employees lie at the heart of delivering the service our patients and residents expect.

Our team of employees share our vision to provide world-class healthcare, and we continuously improve the skills within our workforce to ensure we maintain our position within the healthcare sector. We know our team have a wealth of knowledge and experience, and by working together we develop an exciting and innovative workplace.


To provide an efficient and effective service to all users ensuring that the requirements of patients, consultants and staff are responded to in a professional manner.


  • To welcome and communicate with all users of the Hospital in a courteous and polite manner, during the hours the service is provided as outlined in the departmental rota.
  • To ensure a professional, neat and tidy appearance following the guidelines laid down in Hospital's uniform policy.
  • To adopt a flexible approach in hours worked to ensure adequate cover of Reception / Admin areas especially during the absence of colleagues due to annual leave and sick leave.
  • To cross train between Main Reception / Outpatient areas as appropriate.
  • To accept payments for the Hospital and its consultant users and issue authorised receipts for such payments.
  • To maintain and update the computerised patient record system.
  • To provide cover for meal breaks between both Reception areas as requested.
  • Any administrative duties as and when required.
  • Bring to the attention of Senior Managers at St. Hugh's Hospital any concerns regarding the performance of other colleagues that is questionable, or where practice is poor, in accordance with the Public Disclosure Act 1988.

Main Reception

  • To answer incoming calls efficiently and redirect them to the appropriate destinations.
  • To screen any customer enquiries and collate any relevant information to be updated on the private enquiry database.
  • To produce and check daily admission and theatre lists.
  • To sort and distribute incoming mail.
  • To carry out a till reconciliation each evening.
  • To correctly frank and prepare all outgoing mail for collection by Royal Mail each evening.
  • To carry out photocopying duties as required.
  • To collect and distribute all incoming faxes.
  • To help out Choose and Book with Physio Clinics (Database)

Outpatient Reception

  • To answer telephone enquires
  • Check clinics for following day/ close any relevant gaps
  • To make appointments for patients to see Consultants/ Physiotherapists/Nurses who request this service following a comprehensive checklist to ensure all information required is available for their appointment.
  • To communicate with Consultants to ensure smooth running of clinic session and are clearly defined and to keep other Hospital departments informed of these sessions.
  • Notify Consultants/Secretaries of clinic times via email and any changes. Update all patient episodes on a daily basis.
  • Produce a weekly room session rota.
  • To monitor clinics while in session.
  • To maintain records on consulting room hire times/ record Consultant clinics on spreadsheet.


Equality & Diversity

Be aware of need for own personal development and be prepared to attend and undertake any necessary training, being aware of the need to develop oneself and to strive to increase personal knowledge.

Contribute to making the clinical environment conductive to learning and development where individuals feel able to discuss ideas and action as well as showing initiative.

Information Governance

All staff have an individual responsibility for creating accurate records of their work and for making entries into and managing all patient records effectively in line with all the Health Record Keeping Policies and Procedures in order to meet the Hospital’s legal, regulatory and accountability requirements.

Health & Safety

To take reasonable care to prevent injury to themselves or others who may be affected by their acts or omissions.

To co-operate fully in discharging HMT policies and procedures with regard to health and safety matters.

To immediately report to their manager any shortcomings in health and safety procedures and practice.

To report any accidents or dangerous incidents to their immediate manager and safety representative as early as possible and submit a completed accident / incident form.

To use protective clothing and equipment where provided.

Whilst the aim of the hospital is to promote a co-operative and constructive view of health and safety concerns in the organisation, all staff must be aware that a willful or irresponsible disregard for safety matters may give rise to disciplinary proceedings.


To actively participate in governance activities to ensure that the highest standards of care and business conduct are achieved.


St Hugh’s Hospital is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.


(Academic, Professional & Vocational)

  • Sound educational background
  • Level 1 NVQ Certificate in Customer Service
  •  City and Guilds 7261 or equivalent
  • Level 2 NQV Certificate in Customer Service
Previous Experience
  • Working in an office environment,
    computer and key board skills.
  • Customer Service Skills
  • Organisation / prioritising
  • Communication
  • High standard of accuracy
  • Ability to act on own initiative, and work unsupervised.
Evidence of Particular:

- Knowledge

- Skills

- Aptitudes


  • Respect for confidentiality
  • Ability to work unsupervised
  • Customer Service focused
  • Flexible working


  • Knowledge of Compucare or similar Patient Administration System
Specific Requirements
  • Professional appearance
  • Flexible
  • Enthusiastic


BENEFITS: 27 & 8 Statutory day’s holiday on a pro-rata basis, pension & Healthcare.​

We are regularly review our employee benefits package, which includes our group personal pension plan, private medical cover, and free car parking.

We encourage our employees to have a positive work-life balance and to consider HMT ‘a great place to work’.


This is an outline job description setting out general responsibilities and tasks the post-holder may be required to undertake. It is not comprehensive and the post-holder may be required to carry out other duties and responsibilities from time to time as determined by HMT. The job description will also be subject to change in-line with the needs of the Home and the Organisation.

Staff will be expected to carry out their duties in line with their terms and conditions and contract of employment, the standards stated in the staff handbook and will be required to follow HMT policies and procedures and as stated in the NMC Code of Conduct 2015.

Staff have a contractual duty to ensure that mandatory training is current and will be expected to participate and undertaken further developmental training specific to their role.




Employment Type
Bank Position
Duration of employment
Job Location
Peaks Lane, Grimsby, North East Lincolnshire, DN32 9RP
Date posted
September 1, 2021
Valid through
September 10, 2021
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