St Hugh’s Saves the Day for Rising Star Lily

At St Hugh’s Hospital we believe that our staff are our greatest asset. Being able to promote and nurture their development is something we feel passionate about.

We’ve taken on 17-year-old Lily Hunt as a Customer Services Apprentice after she showed potential during her administration traineeship, which she came to St Hugh’s to finish from charity Friendship at Home.

We’ve been supporting Friendship at Home, which aims to improve quality of life for over 60s in North East Lincolnshire, for three years, so when they asked us to help rising star Lily reach her full potential we were delighted to take up the offer.

After discovering that college wasn’t for her, Lily started a traineeship with Friendship at Home to gain some experience in a working environment but, regretfully, the team didn’t have the capacity to keep her on.

Lyse Stephenson took Lily on in her role with Friendship at Home. She said: “Lily showed maturity and a real passion for the work that we undertake with older people.

“From a selfish point of view, we would have loved Lily to stay with us, but she was working at such an advanced level we felt it would hold her back from achieving her potential.

“We have an excellent working relationship with St Hugh’s Hospital and know that they offer excellent progression opportunities for their staff. We knew Lily would be well supported by the team and her individual strengths would be valuable.

“St Hugh’s has once again provided invaluable support to Friendship at Home by facilitating this placement at a level that was right for Lily.”

Once we’d helped Lily complete her administration traineeship, we thought she’d excel in a patient-facing role and our Facilities Manager Gary Allington suggested we take her on as a Customer Services Apprentice.

Lily is now undertaking the year-long apprenticeship with support from Treatment Bookings Team Leader Chloe Hallam.

Chloe said: “I will be Lily’s mentor for the duration of her apprenticeship and I’ll be able to challenge her by providing opportunities to rotate around the various administrative departments within the hospital.

“Lots of staff at the hospital have given positive feedback about how well Lily is fitting in. She is a fast learner and has not only taken everything in her stride but is hard working; she is an asset to the radiology team and is already making a positive impact after just a few months.”

Lily said: “The staff at St Hugh’s are really approachable and open to helping me learn and develop all the skills required in my role.

“I’ve been welcomed with open arms and everyone made sure that I settled in and quickly felt like a valuable part of the team.

“I want to increase my skills, knowledge and confidence while working in a demanding and ever-changing environment and I’m looking to complete my apprenticeship with a distinction. Then I’d like to either move on to a higher apprenticeship or take up a permanent role at St Hugh’s.

“I’d like to take this opportunity to thank St Hugh’s for my apprenticeship and Lyse for believing in me and helping to create this opportunity.”